JetBlue Airways is the absolute worst company in the airline industry. My flight to Long Beach was cancelled early this morning, no explanation given. My option for a replacement flight is in 2 days - a 3:00 am red eye into a different airport an hour away from my original destination. Trying to salvage my family's spring break vacation (my children's Easter gift) in Long Beach, I offered to drive the 12-15 hours today from Salt Lake to Long Beach if they could comp my original return flight home in order to help cover the costs of a rental car and drop fee, not to mention we lose a day of our our vacation by driving. No dice! They offered no solutions to their essentially killing my family's vacation. They were unreasonable in helping me rectify the problem and unsympathetic to the $2000 of non-refundable hotel costs their screw-up has cost me. I have never experienced worse customer service than today from JetBlue. I will never book a flight with them again. They have no integrity cannot be trusted to get you or your family to your much anticipated vacation, business meeting, wedding, etc. I am beyond disappointed and aggravated with such unprofessional and ineffective service.
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JetBlue Airways
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