AirAsia X review by Lachlan 2015-11-18

Worst Airline ever! My wife and I had to fly them 3 times on a recent trip to Indonesia and wouldn't go near them again. On the first flight even though we booked together and checked in together we found we were sitting in opposite ends of the plane... On the next flight we paid more online so we could sit next to each other only to be told after waiting an hour and a half to check in that we weren't sitting next to each other and to pay another $50 of course I explained we had already paid for this and showed proof it fell on deaf ears and we still had to pay the extra fee. Our bag was 1.5 kg over weight so of course they also stung us for that while they were at it. On all 3 flights we could not hear a word they said over the intercom because they yelled into the microphone with there lips pushed up against it so it was badly muffled.The passenger next to us had to ask 3 times what they said because of the muffled voice they used. We were meant to fly with them again but forfeited the fare because they were so bad and went on Garuda which was great and highly recommend!!