Passenger Review

Jetstar review by wendy 2015-10-08

4 / 10

07 October, 2015 by ar

Economy Class

on our tickets it says 7kg but now they have decided to weigh both the hand luggage and your cabin bag combined - tickets dont mention that the weight is combined. they robbed us of $160au cause i was over by 5kg (my backpack weight) it was pay it or throw it out, $160au was only to go from Gold Coast to NZ but if we were travelling internally it would have only cost us $50au, this is a rip-off when the flight was only 3 hrs same as a trip across Australia, the plane is the same size as the ones used to fly domestically across Australia - why such a big weight difference - RIP OFF will defintaly be looking at other airlines from now on.

4

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Jetstar

Jetstar

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline