Frontier Airlines review by Jacqueline

Flight out of Philadelphia PA, Nov 3, 2019 # 2315 at 6AM. I arrived at the airport at 5AM. Got in line to get my boarding pass and check my bag. The line was really long so I saw Kiosks on the side. I got out of line and found out that the Kiosks were not working. At 5:11AM I told a company rep that I had a flight at 6AM. She stated that I had missed my flight and to get back in line. I finally got to the counter at 5:33am. The counter personnel stated that I had missed my 6AM flight. She stated the next flight out the next day for additional $119. I contacted my travel agent booked a flight with American Airlines for the same day. I then walked to the other terminal, purchased my ticket, went through TSA, and still got to the original gate at 6:02AM. They said they would charge me a cancellation fee for the flight that they denied me access of $118 in lieu of providing a refund. I obviously could have made my flight.