Avianca review by Eric 2015-12-03

I'm a frequent flyer and I've been travelling around South America for the past 5 years. I made the horrible mistake of trying out Avianca airlines and I will forever regret this decision. I had a flight from Montevideo, Uruguay to Cuzco, Peru and although I arrived several hours early to my flight, I missed my plane thanks to the front-desk clerks. They had me wait for a ridiculous amount of time to "double check on info" and by the time they were done checking (i'm not sure what exactly they needed to check) they decided I couldn't board their plane. I still had an hour to board but for some odd reason they didn't let me through. Rescheduling my flight was an even bigger nightmare. I had to pay a $120 penalty fee and an extra $350 fee for a new flight. Getting my money back was impossible and anytime I mentioned that I missed my flight due to Avianca's employees I was told that there was nothing they could do about my situation, I never even got a proper apology from the airline so I would highly recommend NOT flying with avianca. Save yourselves the headache and money and go with LAN.