United Airlines review by Raymond 2015-12-17

Took united to Singapore last month on a last minute booking. The fare was incredibly cheap and I didn't expect anything fancy actually after reading all these comments. However, the flight was above my expectation, with great edible food and drinks I requested. Probably most crews for the sector to Singapore on economy class was Singaporeans, they have shown great customer service on the entire flight. I asked about the wifi on board and the ISM attended to my queries immediately and helped me through. The WiFi is excellent on the entire flight. Their boarding arrangement at the gate was excellent, enabling a quick boarding. I can tell everyone by this moment, the service I got on the very same flight sector, when compared to Cathay Pacific, UA staffs deserve my sincere appreciation. One bad thing about the flight is..... That is totally full, perhaps because of HK as a hub to transfer people from all over US to Singapore on a single flight... Seats are cramped and with better legroom, they will get my 10th star for the rating. BTW, I enjoyed Channel 9 a lot.