Avianca review by Terry 2016-01-05

Hello, I purchased a round trip tickets with the mentioned airline (Avianca), but as I got orders to pcs to fort carson, Colorado Springs, I tried to contact the company and arrange to move the flight to a closer airport or get credits on the 938US$ spent on those tickets, all that I was told after 2+ hours on the phone was that it was 'use or or lose it', as a government worker it does not apply to me to take my leave or control my orders to move, the only option they offered me was if I would pay approximately 2000US$ On top of the 938US$ already paid, plus a 200US$ fee to be able to get any help on changing my flights. As I was told I could not do anything about it (and knowing that the tickets to be rescheduled to another airport/days/time would cost me about 776US$ with any other company) I would like to place a complaint and if possible get any guidance on how to recover at least part of what I had to previously pay to this company. EDITORS COMMENT: unfortunately it doesn't matter what the circumstance is, if the ticket is not flexible there will only be costs involved to change it. Even a death in the family will not alter the no cancellation or change policy on every airlines cheapest ticket.