South African Airways (SAA) review by Mette 2016-03-28

Don't think that 1200 words are enough to describe the horror of checking in at the business desk this morning in Cape Town! Horrendous service, attitude, knowledge of staff, rude, beyond belief.. wouldn't mark our suitcase as our freq card status allows, then 2 hours delay at the tarmac, a plane that was falling apart, then missing 2 suitcases out of 3 at end destination (one full of fresh meat bought to bring home supporting SA economy!), despite a half full plane! Things certainly are falling apart for this once grand airline - despite my loyalty to a Star Alliance partner and my great, great love for the country the service I experience from SAA staff the 4 times a year I travel here is beyond bad, I will have to switch airline and go do my shopping somewhere else, helping another southern African country out.