Passenger Review

Air Canada review by Sarah 2017-02-26

3 / 10

25 February, 2017 by ar

Economy Class

Overbooked flights in both directions, almost missed connecting flight due to overbooking on first flight, NO entertainment on long 6 hour flight with children, Lots of hidden fees. No food included on a dinner flight. Return flights also overbooked leaving 1 hour late. Missed connecting flight due to the overbooking delay. Made to wait 8 hours for the next available flight then blamed us for missing the flight. We arrived at the airport when our flight was boarding and still had to clear customs and security again. WOW air Canada thanks for taking ownership for your mistakes!! Poor customer experience. Poor overall experience. WILL NEVER BOOK with them again.

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Air Canada

Air Canada

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline