Passenger Review

Frontier Airlines review by Allana

2 / 10

02 July, 2019 by Allana Dalton

Economy Class

Girls trip planned since April to go from Orlando to San Diego on Wednesday, June 19, 2019. We were told we could finally board plane an hour late from our original departure time, we boarded sat in seats to be told by the pilots they were in overtime and couldn't fly us and that there was no one else to fly the plane. We were instructed to get off plane and go back to the entrance of the airport and speak with Frontier desk. Next flight offered to us was 3 days later on Saturday. We had already paid for an air bnb and rental car for June 19-23, all they offered was a sorry and they could refund us. We had to cancel and find another flight with another airline that flew out the next afternoon which didn't offer a straight flight to San Diego so we had to fly to New York and sit at that airport for 4 hours we finally arrived that evening at 9 at night. This airline cost us hours of our time, money and a day and a half of our vacation. Talking with others they have had similar experiences.

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Frontier Airlines

Frontier Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline