Qantas review by Yuen 2015-10-06

An overbooking policy is commonplace enough, but do not assure your full-rate paying passenger 2 days prior to her flight that you will not put her at a later flight nor downgrade her to economy due to overbooking business class, and confirmed that everything is ok the day before the flight only for her to rock up on check in and be told that you can offer her a later flight or a downgrade. The very thing Qantas reps promised will not happen. What is more, their staff slipped up. After first telling me it's because I was last to check in... After several question let slip that I was earmarked to be bumped during staff briefing... You know, the staff briefing that happens WELL BEFORE a single passenger have arrived to check in. It is unethical, manipulative, unprofessional and I certainly hope their profits and stock value see a consistent and persistent downward trend in the foreseeable future and beyond.