Frontier Airlines review by David 2015-11-06

Customer Service on this budget airline is abysmal. I had problems every step of the way. I talked to airline employees from gate agents, to ticket agents, to flight attendants, to customer service employees. All were flat and unhelpful. They could tell that I was an irate customer. I would think they would want to make me feel better. Im not asking for free stuff. Just a smile - which I never saw. They advertise their low prices but dont tell you they will charge you $40 to carry an item on. $2 for a coke. $5 for a cup of coffee. I asked how much the bathroom was. They didnt think that was funny. I will NEVER fly on Frontier again. I will do everything I can to make sure noone else does. EDITORS COMMENT: There's no excuse for poor customer service but they make it very clear that you need to pay for carryon/checked baggage through the booking process to avoid high airport charges. This is a low cost carrier therefore its buy on board - that's why the airfares are so much cheaper than an all inclusive carrier