The worst customer service I have ever experienced. I was on hold for ages, and when I finally spoke to an agent he transferred the call to someone who never appeared. As a result it was impossible to make any changes to my flight once I booked. In addition, the seats were uncomfortable, the cabin was dirty, and the film selection was poor. I will never fly with Air China again.
2
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Air China
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
2
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline