A company's character is defined by how it runs its business when its customers need it the most. My review is based on one such experience wherein I got injured while on vacation in Machu Pichhu. Except for Avianca, all other companies I had to deal with due to the injury were a flat disappointment. Here's what I loved about Avianca. - The patience with which customer service talks to you, even in repeat calls, different questions, long conversations, etc. Also, in about 15 calls only one I had to wait in queue for 2 minutes, a welcome change after dealing with customer service centers in USA where 20 minutes of wait times are a norm. - The consideration they gave to me and my wife after knowing that I am injured and need to go back to hometown to get treatment due to my medical history is commendable. They booked us on next morning flights, with somebody helping us through every step at the airport. - They gave us VIP lounge free for our long layover in El Savador. It was surreal to see how much they cared. I would love to fly Avianca in future with the confidence that if things go sideways, there is somebody who cares.
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Avianca
Overall Value for Money
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Meals and Beverages
Recommend Airline