AirAsia X review by Michelle 2017-05-01

Hysterical flight. My partner likes to pinch pennies and urged me to book Air Asia X as flight costs were low. I researched and understood that they're a low cost airline so I prepuchased meals, blankets & drinks and paid for hotseats also upgrading to "Premium Flex". (Used thier option-town to try to get upgrades - spoiler alert - we didn't get them). Well.... what fricken nightmare. Got stuck in row 14 which has a bulkhead forcing me to sit sideways for most of the 9 hour flight. Seats were TINY (and I am NOT a fattie!). The premium flex is a joke - only place we got "additionals" was the premium flex queue to book in via AKL. The rest of the stops KUL,OOL PNH didn't have it?! We werent the only angry people who got ripped off for Prem Flex (aka Inferior Rigid) That was $128 USD x 4 blown (DON'T waste $$!!). The bright yellow express baggage label did nothing except make our baggage come last. The food was awful and the space was rediculously tiny. I guess if you are intent on saving $$ and can pretzel for 9 hours, Ok with NOT receiving what you paid for.... then this is the airline for you! Otherwise save yourself headaches - take your hard earned $$ and go elsewhere!!