United Airlines review by Ian 2016-09-21

The worst. Why, why, why did I not book Southwest like I usually do? United had a substantially cheaper flight which ended up costing me more long term. Booked a return trip. Due to traffic issues, I missed my PHX-SFO flight. I couldn't get on United so booked a one way on American. Didn't think I needed to tell United - figured they'd know I hadn't flown my booked flight. Go to SFO yesterday to get the return flight only to find United had canceled the whole trip due to my no-show for the outbound leg. They refused to credit me in any way, but offered to sell me a one way on the SAME FLIGHT they had canceled me off for 1.5 times what the round trip had cost. They wouldn't even transfer any amount from the ticket they canceled. Now I'm sure they have somewhere in the very fine print, some disclaimer to say they can do this, so that, legally, they are within their rights (though rest assured I'll be checking), but they obviously have no care about their customers and have no clue about running an ethical business. Will never even consider booking United again.