Terrible costumer service. Their personnel lacks motivation to go the extra mile, although my situation deserved some extra attention: first, they denied boarding me as they claimed I booked an illegal connection (sold by United!). Then my replacement flight was delayed for three hours, due to a technical problem with the airplane (deferred maintenance?). Also, the offer only one decent meal (and a snack) during a nine hour intercontinental flight.
2
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
2
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline