RYAN is a four-letter word; We got RYANed. Two pax, aged 69/70, one with heart condition, one with mobility problems. Booked Business Plus BCN-LPA. This entitles us to airport (c.f. online) checkin, 1 checked bag, priority boarding, best seats. Paid the premium to de-stress the trip. On arrival at airport denied all the paid for benefits except reserved seats, made to pay €190 for checkin and bags, and forced to run length of the terminal with bags, through security (stuff confiscated) and check them at the gate. The ground staff were exceptionally rude and totally unhelpful. Apparently the computer contained no record of us paying the Business Plus premium, and showing them the voucher on my tablet computer had no effect.
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Ryanair
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