Norwegian review by Dean

Was a good airline, but things seem to be going downhill... Customer service is effectively non-existant - contracted out to some couldn't-care-less outfit somewhere in the less developed world. Didn't used to be like this. You need to be aware that if anything changes with your booking, or there is a problem with the flight then you'll be left "up the creek without a paddle" - there will be no, repeat no assistance from Norwegian or their staff. Refunds of compensation - forget it. Policy is to ignore you for several months before possibly and very reluctantly doing the very least they can get away with. Be aware of this before you book - there's a reason the fares are cheap... You get what you pay for.