JetBlue Airways review by R 2016-08-22

Our non-stop 5-hour red-eye flight from LA to NY was scheduled to depart LAX at 10:00 PM. On our way to the airport, we discovered it was delayed until 10:30, no big deal. When we checked in the luggage at 7:45 (as per Jet Blue's request to still arrive at least 2 hrs before the original flight time), we found out the plane was delayed until 1:20 AM!! Now we were stuck at LAX for nearly six hours in the middle of the night. Once we finally got on the plane around 1:40, we sat and sat before it finally took off from LAX after 2:00 AM. Then we had ZERO service from the flight attendants. ZERO. No water, nothing. The only time they came down the aisle was right before landing to offer hot paper towels and orange juice or coffee. By the time we got to our destination at Niagara Falls, we had been gone from home long enough to be in Europe and were so exhausted that we lost a day of our vacation to sleeping. Jet Blue sent us an apology email for the delay and offered $75 credit per person as compensation. So, the day before our return flight home, we called to request the $75 be put toward seat upgrades for more leg room. Reasonable enough, right? Especially since that is exactly what t