Air Canada review by Denise

On Jan11, 2020 we flew AC968 to Exuma Bahama. I thought I heard all the Excuse for delay a fly. This time the pilot announced there is a crew change and left, but new crew never came. After approx. one hour later, fly attendant announced fly was cancelled until next day. Air Canada actually email us and tell us the reason they cancelled the fly was because “malfunction/technical fault”. Did they forget there were many passengers heard and saw everything? The only reason they lied is because they tried not to compensate us which is $1000 per person, according to their regulation(fly disruption 9+ hours entitle for $1000 per person). When can Air Canada honestly admit their mistake? Fly attendant even told us , in her 19 years work for AC, she never experienced anything like this. Which means this is an “Unusual situation”. Too bad, We used to love Air Canada. For the last two months, we flew with AC and both time, AC screw up big times! Because of Their screw ups, my husband was sick, because our luggage were soaked, It ruined my clothes, extra hotel expense and limo expenses....