SriLankan Airlines review by Shankar 2016-06-19

I had a bad experience recently when I flew with my parents in business class. Despite asking the airlines to ensure there is no issues with wheelchairs, my parents were on wheelchair for 45 mins without any attendants in Colombo, which is the airlines hub! I am trying to provide this feedback, together with the fact that their FlySmiles were not entered into the system which meant their status was not recognized at the time of check-in in Singapore, the email bounced back saying their email storage is full and their online form crashes with an error!!! It is not good to have a great crew or or flight experience, it is also important to have good overall experience. This is what makes Singapore Airlines, Qantas and the likes standout. I am not sure if SriLankan is ready to be OneWorld member (I am an EMERALD for several years with Qantas). Get your website and email fixed, SriLankan! I still don't have a way to provide feedback unless I make an international call. Not in this age!