Finnair review by Frank 2016-12-10

Finnair takes no responsibility to rebook cancelled flights! Service is poor to pretty average and customer service is a disaster. Booked a Spain to Sweden flight recently, so transfer in Hel. First leg to Hel is ok. Connecting flight turns out to be not on Finnair ( despite AY code) but some local small low cost outfit called next jet. It's been cancelled. Again it seems from discussing with the other stranded passengers who say they flew this flight before and the small aircraft is an old beaten up Saab turboprop carcass barely fit to fly from 40-50 years ago, so no wonders it get cancelled 50% of times! The main issue is that when this cancellation happened, Finnair then says it's not " their" flight anymore and they will not help with anything. Most passengers booked either direct on finnair or have, like me, clearly finnair tickets and flight code. Need to go to the service desk for multiple airlines. They booked us hotel and rebooked ys on next morning 0800 flight... On Finnair! ( thought it was not a Finnair flight??)... Of course, when coming back to airport next morning, booking is nowhere to be found...