Singapore Airlines review by Stephan 2015-05-13

We missed our connecting flight from Singapore to Frankfurt because our flight from Koh Samui was late. First, we were only offered a flight with another stop in Zurich which we found not acceptable. After two hours waiting in the airport of Koh Samui, they organized a direct flight. All 5 family members got disconnected seats. Finally, we arrived in Frankfurt with 10 hours delay. This was not nice, but may happen. Even worse is that the air condition in the plain from Singapore to Frankfurt was malfunctioning. While the temperature was OK in the front of the aircraft, it was unacceptable cold and draughty in the back. For this reason, my wife stood most of the time in the aisle until after 10 hours a flight assistant could organize another seat for her. We complained to the airline after the flight, but were disappointed by their reply. Food quality was also pretty bad.