Norwegian review by Edward

We called the airline’s booking agent to see how to reserve a bassinet and were told to book two premium seats. We booked it on line and called back to request the bassinet but we were told that we were misinformed. Not only could we not get the bassinet but the child would not be allowed to be with the grandparents in the premium seats. We rebooked to economy to sit with our grandchild and her parents. Now we get a text that states the type of plane was changed to a smaller plane and we are no longer seating together. We called up and were disconnected while on hold. We decide to write customer service. However, the customer service online site after 20 minutes stated to click OK to continue or you would be dcd. I clicked twice and nothing happened and could not send a complaint. The Norwegian Airline site had been down 3 of the 7 times we tried to book or choose seats. Their phone center is always backed up by more than an hour. What kind of airline can’t accommodate travelers with infants or have a reliable customer service phone and/or online site?