Passenger Review

Emirates review by Karan 2016-07-04

4 / 10

03 July, 2016 by ar

First Class

I am horrified and shocked at the treatment given to me at the Madrid airport, flying as a FIRST CLASS passenger. I arrived 3 hours before departure and the check in lady told me that my bag is overweight and I have to repack my bag. It was so embarrassing in front of everyone that I had to open and repack my baggage. However, I complied with the rules as my bag was overweight. I then came back to the counter to check in and the lady accepted my bags and issued the bag tag receipts. The airport manager of Emirates came next to us and started speaking to the woman in Spanish, ignoring the fact that I am standing there for 15 min just wondering what is going on. Then he rudely tells me that my smaller bag will not be accepted because it is a cloth bag. I said I will accept damage to the bag and sign the statement on the bag tag as well. He refused to listen and instead raised his voice at me and said that I have no choice and they will not accept my bag and if I don't want to travel I don't have to. I pleaded with him but he was rude and condescending and made me feel totally worthless. Finally I took the smaller bag and had to throw the contents. DO NOT FLY EMIRATES.

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Emirates

Emirates

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline