Passenger Review

Frontier Airlines review by mayias 2015-12-02

2 / 10

01 December, 2015 by ar

Economy Class

I arrived to the airport 50 minutes before departure time with no lugage. The company would not allow ne to get to ny flight saying that I would not make it through security on time. This is only the begining of my nightmare. They tell us to call costuner service, costumer service takes 1 hr to answer to give us the fantastic solution of getting the bext flight 2 days later !! ...they are actually setious about this solution, in addition they said I have to find accomodations till my next flight. To my surprise I wasnt the only one, there were at least 5 other passangers with the same problem and no solution. After 45 minutes of arguing they finally offered anither flight to NJ, only for 20 Dollars extra. At this point I have already payed over 500 dollas for a flight that initially costs 250 dollars. Thanks for the worse experience of my life Frontier. Never again, I hope someone reads this and never travel with this airline.

2

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Frontier Airlines

Frontier Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline