Air Serbia review by Petros 2017-08-01

Flew several times with them but this is where i draw the line. - Lost our luggage and after 3 days since we landed, they are unable to deliver it although they had promised to do so the evening on the day we landed. Customer service rarely picks up the phone and their delivery service is extremely rude and did not honor 2 appointments we scheduled with them so far. Three days later we are still waiting for our luggage to be delivered. - From terrible to almost nothing that can be regarded as food even though this is not a budget airline. In our last flight they randomly gave to people super tiny cheese or meat sandwiches without asking people what they would like, since they did not have enough of either option for people to choose from (our first leg was over 2 hours long). - Bad service on the ground with multiple unnecessary checks of the same documents at different checkpoints (In Belgrade checked passport and boarding card before the gate, at the gate, during x-ray and before getting on the transfer bus!). - Service on the air is average at best. Flight attendants are completely disconnected from passengers with robot-like behavior. - To the most part, old planes with worn-of