United Airlines review by D 2014-07-29

Wished Yelp had 0 stars! I checked in and went to gate and all was fine for our flight from SFO to Portland. Went to have lunch and came back. 10 mins. before boarding there was a cancellation of our flight. And the next flight and all fights were full leaving from any airport Oakland, San Jose, etc. My son missed his first game at the Nike Oswego Soccer Tournament. The team almost forfeited. Thank goodness that no other teammates took the same flight. They could not accommodate us on any flight until the next morning getting us there after our next game start time. So, I ended up driving... 12 hours until 1:45 AM!!! I had my SUV parked off site, luckily. I put 4 tanks of gas in and put over 1500 miles on my vehicle. Drove tired as our hotel cancellation policy was 24 hours in advanced. I am so disappointed that we were not notified ahead of time.. even just a couple of hours and I could have made other arrangements. The worst part is the cancellation was due to them being understaffed! Ridiculous reason and poor planning on their part. Apparently this happens on many United Flights says my Face Book friends. So, glad I did not check any bags as the line to recover checked bags was a mile long. Ha ha even funnier. I wrote a complaint to United (could not complain until after the final ticket date- round trip of our supposed flight) and I get a response that their Customer Care team will get back to me in 14-21 days. Guess they think they need a cooling off period. Or just Understaffed!