We travelled from Stockholm to Lisbon through Brussels and back. The departure time was not kept with the planes to Brussels in both directions. We managed to catch the connection towards Lisbon but our baggage did not. They lost our baggage and did not find it for a day. On the way back we missed the connection and had to wait two more hours to get home. There was very little compensation for our lost time and I did not feel that the Airline cared about our experience. We were upset.
4
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Brussels Airlines
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline