United Airlines review by Tristen 2015-12-31

By far the worst experience I have had with an airline. Flying from Melbourne to Mexico through LAX flights were delayed for 6 hours. Had a similar experience on the way back AND United lost our luggage!! The customer service is rude and unhelpful. While waiting in the long line for customer service at LAX I overheard one of United's customer service agents joking about how she directed one customer to take the long way around the airport to intentionally cause him grief. My advice is to do anything you can to avoid flying with United. The small amount of money you may save with them is not worth the trauma. This is an airline offering the poorest quality service they can get away with.