Passenger Review

Air Canada review by Randy 2017-02-21

4 / 10

20 February, 2017 by ar

Premium Economy

Horrible...Horrible experience... AC Premium Economy YVR-BNE it was like a "scam", specially when the expectations were high. My return flight was on NZ via AKL and that is a true Premium Economy. AC is a Economy Plus and NZ is Business Minus. AC service was courteous but people were moving from Economy to PE and people didn't say a word, that make me feel bad after we paid "premium" to get this cabin, the food is only different on the dinner... breakfast and snack were the same as economy, the welcome drink was just water... really? Comfort of seat is horrible, specially on the bulkhead since there is no foot rest or enough space to stretch. NZ has foot and calves rest like the old business class, but that is other review to publish after this. AC can be compared to their friends of CA and LH with their Economy Plus cabin and not Premium Economy. All three of them are a shame of rip money from customers specially knowing that for just the same you could have much better service and comfort in NZ, QA, CX or NH

4

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Air Canada

Air Canada

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline