Passenger Review
SriLankan Airlines review by Vashisth 2017-01-19
2 / 10
18 January, 2017 by ar
We were asked to come 5 hours in advance due (3 AM) to air port renovation at Colombo international airport , which we did. Due to technical issue flight got delayed by 9 hours. We were given an option to take hotel or stay at airport lounge. We took the lounge option to avoid immigration process again (which itself would have required us to reach back at aitport from hotel 3 hours in advance + 1.5 hour drive to the hotel and 1.5 hours back). We were served very limited food � with very sub standard quality. Then after 2 hours we were asked to pay � $25 if we want to stay in lounge. If we don't pay then we have to move to the restaurant section. Service was very disgraceful and attendents were rude. There were hardly 15 people in the entire airport yet they didn't open any lounge for us. There was no coordination and communications among them. Sri Lanka is beautiful but Sri Lankan airlines services are pathetic. I'd never fly with them again.
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SriLankan Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline