Terrible customer service online and on phone, incompetent, on hold wait time 30min, then hung up on, next rep. is incompetent, then transfer to guy supposed to know IT, acted like he was fixing it, put on hold, then somehow I was transferred back to another incompetent rep. Then told impossible to change flights online. And fee is outrageous, especially on changing flights where the airlines gain money because of change in destinations.
1
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline