SriLankan Airlines review by shaheen 2015-06-22

I had the worst experience with the ground staff especially the arrogant staff at the check in counter in Doha, Qatar. In-spite of the passenger being a wheel chair user and 60+ the staff insisted the hand baggage to be carried by hand for the wheel chair user. In addition to all this the staff goes on with his interrogation. It understandable the staff need to know the intensity on the problem but they should also know the very basics being a in service industry is to be polite not offend the passenger/customer