Passenger Review

Norwegian review by Liz 2016-05-28

8 / 10

27 May, 2016 by ar

Economy Class

I flew with them from LAX to Barcelona and back from Berlin to LAX and it was mostly ok with some bad and some good. On the way to Barcelona we had a layover in London and after we all boarded at a later time than appointed they notified us that the wheels had gotten damaged on the last landing and had to be replaced, making everyone get off the place again, carry-on luggage and all. I'm all for safety first, but why not check this kind of stuff out before making everyone board the plane for nothing? That right there was almost an hour wasted. Then another 2 hours for the wheels to be replaced and we didn't get so much as a little bag of free peanuts for the inconvenience. On the flight back, I will say that my carry-on had some excess weight (from all the souvenirs I bought...oops!) and the lady at the check-in counter was really nice and let me check-in my bag free of charge, which would've otherwise been around 80-100 euros.

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Norwegian

Norwegian

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline