Emirates review by Paul-Antoine 2016-12-17

I had to Fly on a business trip from Singapore to Sao Paulo on 24 Nov. After a full night of boarding, unbarring and waiting, we are told that the flight is cancelled. Had to re organize my trip since this delay made it irrelevant for business reasons. Absolutely no support from Emirates, rude ground personnel and misleading indications (e.g., just pass border control and go at the counter, but counter is closed...). Finally re organize my trip myself. New date 8 December. On 8 December I take it. On the second flight of the journey I am offered a broken sit. It is extremely uncomfortable to travel for 14 hours on a broken seat (and it's not what I pay for), but on top of that it is totally against passenger safety in case of turbulences (which can happen) and for landing (which is suppose to happen with a close to 100% probability). When I showed it to the crew they behaved in a totally rude manner. They started doing something after 5 hours when I lost my temper to make them react. As per the claim, they directed to a link that does not work. Then the social media team did the same. Their answer were totally irrelevant. Issue still not solved, my flight back is today, terrible!