United Airlines review by C 2015-06-20

As a loyal United Airlines customer, with Global Service status for years, that following experience has helped me realize United neither values my business nor cares about my experience with their company; despite what the executives state on the pre-flight welcome videos, United's brand of "the friendly skies" begins and ends in that video and the hollow multi-lingual greeting "welcome aboard". On May 29th my direct flight from Dulles to Kuwait was diverted to Istanbul. The pilots timed out and passengers were stranded for over 12 hours in Istanbul- with no Turkish visas nor United staff to re-book and assist with hotels (United has no service in Istanbul, agents were eventually flown in from the Middle East). Indeed diversions are neither planned nor pleasant; however, passengers anticipated United would have had a contingency protocol in place for such events. After being left to fend for ourselves, and spending hours on the phone (international roaming) with customer "care".