Emirates review by Kev 2014-12-10

We travelled on a 1 month old 777-300ER from Frankfurt to Dubai. The aeroplane was very nice and had that new aeroplane smell. The staff in Frankfurt were very friendly and even accepted us at check-in, even when it was closed. (We arrived late due to traffic on the highway from Stuttgart to Frankfurt). The crew gave us hot towels prior to take-off, which I found very peculiar especially in the economy cabin. The crew were not very accommodating and friendly though. I asked for a coffee and they blurted out, "Coffee?!?" They rolled their eyes and came back 15 minutes later.... What kind of service is this? The attitude and manners of the crew was appalling! For a so-called state of the art airline that everyone keeps on talking positively about, this is not acceptable. Food was tasty and filling , which I always expect on any medium-haul flight. The seat recline angle and space (width) was exceptional. The seat entertainment was amazing with an extensive range of on-demand movies and games, as well as multiple cameras of the tail and undercarriage of the aircraft. Overall, the flight was fantastic, although I would suggest that Emirates should improve on their cabin crews' manners and service skills.