Air China review by JH 2015-07-30

I don't know where to begin to complain about our experience with Air China. One of the duty managers lied to our faces when we requested hourly hotel as the flight was delayed by 5 hours at 2 in the morning. He said he would do anything for us but rooms weren't available. It was a total lie. I still can not believe he thinks he can do that to customers. I have never seen anyone so unprofessional and dishonest when representing such a big company. The customer service is only for Chinese speaking people and English speakers only get a dummy speaker and they can't actually help anyone with the problems. If they were up front about it I could have saved my time and money for making all the international calls like an idiot at 2am in the morning. I emailed the customer service and all I got was the number I called in the first place. Very disappointing! We couldn't have been more disappointed with our experience with Air China.