United Airlines review by Krishnan 2014-06-27

This is definitely the worst airline I have ever flown. I had a booking from Philadelphia to San Francisco and from SF to Frankfurt. When we arrived with family and lots of luggage at Philadelphia airport we were told to check-in through the online system. After trying various options for half an hour and requesting the rare available staff (who of course was busy elsewhere) we were told to stand in another line. By the time we reached the counter it was already the appointed hour for the flight departure. We were then asked to board the flight the next day and the agent issued a ticket which I found had errors. I again asked him to recheck and he confirmed the errors and reissued another ticket which again had errors. Finally the third attempt was ok. The same scenario repeated when we were boarding the flight from SF to Frankfurt. We had to stand in the check-in counter waiting for their staff to approve, who finally arrived after a good 20 minutes. When one of the waiting passengers in our line requested a United staff to approve so that the queue can move, the staff shouted back. Luckily with our experience we had arrived well ahead of time and luckily just about caught the flight. The flight though international did not even have video display, neither were the cabin crew courteous in service. I have realised that a domestic airline in any of the developing countries is far better than a supposedly international flight provider called United from a developed world!!