United Airlines review by Gloria 2017-07-23

Awful experience. The cabin was hot the plane was full. The seats are very narrow... besides that, when I made the reservation, I paid extra for the extra room seats because my husband is 6.3" and I knew he would be very umcomfortable; everything was fine until we got to the counter; while I went to the restroom, my husband was checking the bags in, I came back, showed my id and they gave us new boarding passes with different seats. They sent us clear down to the back to 30 A and 30 B; how irresponsible. I didn't realize that until we were boarding. The agent probably thought she could re-sell our seats again, which she did because the plane was full. My husband has a bad knee so he was in pain and miserable the whole 2.40 hr flight. Netheless to say, we will never fly UNITED again...... I checked my credit card, and the money was gone; they stole our money. We came back this morning; next week I have to call them and see about a refund....