Passenger Review

Emirates review by Valerie

5 / 10

20 November, 2017 by

Economy Class

This was our first flight using Emirates from Glasgow to Sydney via Dubai and it will be our last. We were looking forward to flying Emirates as it had the reputation of being a luxury airline with adverts showing courteous attendants there to serve their customers with a smile. The reality was quite the opposite. The flight attendants were sullen and rude with very poor customer service. The staff at the boarding gate were quite cheery, laughing and smiling amongst themselves until it was time for the passengers to board. We met with dour stoney faces - no smile, genuine welcome or attempt at being polite. We felt more like an inconvenience. Once on board we were in the air for 2 hours before any drinks were offered. Again no pleasantries just quite abrupt service. The meal was ok but breakfast after a 7 hour flight was a 2 finger shortbread biscuit. The return leg was no better, in fact worse. We experienced the same sullen attitude from the staff with the addition of an air of superiority as they marched up and down the aisle, and woe betide anyone in their way. If we happened to be standing in the aisle they would barge passed, no excuse me or waiting for you to get something out your bag. Meal service was again slow and very sloppy. The attendant spilled hot fat from the breakfast dish over my white trousers. She did get some cloths but the stains haven’t come out. The other attendant passed a hot meal over my head to my husband - are they not taught how to serve customers? We were given blankets but these were collected long before the end of the flight. The final “thank you for flying Emirates” sounded matter of fact and so insincere. On the return we missed our connection from Brisbane to Dubai due to bad weather and were put on the next flight which was 8 hours later at 5am. We were given food vouchers but they turned out to be useless as all the shops were shut. Apart from a couple of cleaners the airport was empty. When we explained to the staff when the desk opened they showed no interest and no sign of concern for their customers’ comfort. This is by far the worst airline I have ever flown with, even the cheap budget airlines have a more respectful attitude towards their customers. Next time we fly to Australia we will use Singapore airlines again - far superior.

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Emirates

Emirates

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline