United Airlines review by Michelle 2017-03-30

Ran from one terminal to another to catch my connecting flight, was herded onto small bus, no explanation. bus was °100. were squished in bus, not enough seating. Left on bus until ALL plane passengers on. got to plane, piled out, began to cool off, then told to get BACK on bus, they're not ready. finally let us on plane, get all settled in. Can tell there are some issues being taken care of by mechanics but we're all happy to sit and wait, since GETTING to the plane was such an ordeal. flight attendant was wonderful, joking and we were all content as we waited. After about 20 minutes on plane they tell us to get off, go back to terminal, and lug all our bags back with us. herded BACK outside were we stood waiting for the bus to show up, crowded back into a small hot bus and back up into the terminal. The ramps were steep and I'm sure very hard for the elderly couple and seeing impaired passagengers. Told we had to get off cuz,we were on plane 45 mins. Not true since we waited on the horrible bus first. Would have been happy to wait on plane or have the option rather than go through horrible boarding process a 2nd time. Paid way too much to be treated like cattle.