United Airlines review by Carl

The worst thing that can happen when you travel international is loosing your passport. My flight was Montreal - Newark - Myrtle Beach, I forgot mine in the magazine compartment in front of me on the flight to Myrtle Beach. I realize that 20 feet past the gate. I cannot go back it’s the law. The girl at the counter communicated with another one in the plane, after 3 messages I hear passport negative for seat 10f. I can’t believe it, it was just in front of the seat in the magazine compartment, the girl at the counter is 0 help and that’s it, it’s not there. It’s a passport not earphone, kind of important when you travel internationally! A couple of days later my passport is found at Chicago airport, so it was in the plane and the girl just did not check properly, I had to rebook domestic to Burlington for 300$ and have someone pick me up there and pass Canadian custom by car to enter Canada without a passport, worst customer service I can imagine, they just didn’t care!