Iberia and Iberia Express review by Santiago 2016-02-02

Once again a bad experience flying a long haul flight with Iberia from Buenos Aires to Madrid. The old A340-300 has not been refurbished. Seat 5A. Part of the interior upholstery was torn. The pillow was not wrapped in the usual plastic bag, obviously it had been used by someone else since it was not clean. No individual IFE. The small screen in front had a white line in the middle. My headset plug did not work properly. Food was bad, the lasagne was inedible. The girl next to me had reserved vegetarian food which she did not get. She was offered the pasta which had pieces of ham in it. The only good thing was punctuality. I hope they improve the service. EDITORS COMMENT: definitely time for an upgrade on those airplanes. With regards to the pillows - a lot of airlines don't use the plastic covering anymore as they are come to the aircraft in a couple of huge bags from the cleaners, individual wrapping is an extra cost they can be done with.