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Premium Economy (Main cabin select)

  • Blankets and pillows available
  • Snack and beverage served complimentary
  • Free in flight entertainment including movies; power outlets available at every seat; Wi-Fi available for a fee
  • Seat pitch of 38 inch located at front of economy cabin or in emergency exit rows
  • Baggage allowance of 1 x 23kg bag complimentary
  • Economy Class

  • Blankets and Pillows available
  • Snacks and beverages including water available for purchase on board through seatback screens; complimentary water and soft drink served on some routes
  • Complimentary personal seatback screens showing TV channels; movies and Wi-Fi available for a fee; power outlets available at every seat
  • Seat pitch of 32 inch; cabin express fare offers same as economy but passengers sit at front of cabin and disembark first
  • Baggage allowance of 23kg must be pre-purchased with multiple numbers of 23kg bags allowed
  • First Class

  • Unlimited snacks and beverages provided
  • Free in flight entertainment including movies; power outlets available at every seat; Wi-Fi available for a fee
  • Seat pitch of 55 inch in white leather and with generous recline
  • Blanket and pillow provided
  • Baggage allowance of 2 x 23kg bags complimentary
    • Commenced service in 2007
    • Flies point-to-point long haul routes within United States such as east to west coast services
    • Good in flight entertainment offering with all aircraft Wi-Fi equipped
    • Innovative low cost carrier
    • Twelve different types of cabin mood lighting to always reflect the time of day or night
    • Every seat is equipped with seatback TV and Wi-Fi
    • Arguably one of America’s best domestic airlines
    • A319
    • A320

    Denied boarding

    If a flight is oversold (more passengers hold confirmed reservations than there are seats available), airline personnel must first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the airline’s choosing.

    If passenger is denied boarding involuntarily, he/she is entitled to a payment of ‘‘denied boarding compensation’’ from the airline except in special circumstances.

    On domestic and international flights, passengers denied boarding involuntarily from an oversold flight are entitled to compensation if passenger is offered alternate transport which results in a delay in arrival time as follows:

    0 to 1 hour arrival delay – No compensation.

      1 to 2 hour arrival delay – 200% of one-way fare (but no more than $650).

    Over 2 hours arrival delay – 400% of one-way fare (but no more than $1,300).

    When lengthy delays resulting from denied boarding arise, passengers will be offered accomodationand meal vouchers.

    Lengthy Flight Delays

    An accurate and honest explanation of the delay will be relayed to all Guests in a timely manner and updates will be given every 30 minutes.  Virgin America will make every reasonable effort to accommodate guests with food, beverages, use of the restrooms, and access to medical treatment.

    Flight Cancellation

    For flight cancellations or missed connections for reasons within our control (such as aircraft servicing or maintenance), we will rebook you on the next available Virgin America flight or on another airline’s flight to the same or nearby destination (in which case we will provide you with ground transportation to your originally scheduled airport destination).  If we are unable to confirm you on a flight to your final destination on the same day, we will provide hotel accommodations based on availability and meal vouchers. If the hotel does not provide ground transportation, we will provide a voucher for ground transportation to the hotel.

    For flight cancellations or missed connections for reasons beyond our control (such as inclement weather, natural disaster, etc.), we will rebook you on the next available Virgin America flight. If we are unable to confirm you on a flight to your final destination on the same day, we will direct you to hotels that will offer a discounted rate for guests who wish to purchase accommodations. Virgin America will not provide complimentary hotel accommodations or meal vouchers in this instance

    Lengthy Tarmac Delays at US airports

    U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport  for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

    Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known.  Drinking water and food will be provided complimentary within the first two hours of a tarmac delay provided the aircraft has left the gate.

    Baggage

    lost bagagge must be reported to a baggage claim officer within four hours of the flights arrival.  Fees for checked baggage will be refunded and a toiletry kit provided to the passenger.  Reasonable purchases becasue of lost luggage will be reimbursed by the airline provided there are receipts.

    Liability for loss, damage or delayed delivery of checked baggage is limited to the actual value of the baggage or $3,400, whichever is less, unless the passenger declares a higher value for loss of baggage, not to exceed $5,000.00

    People with disabilities and people with reduced mobility

    Passengers should notify the airline of the need for special assistance before their flight. Pre boarding and disembarkation assistance is available.

    See airlines full conditions of carriage here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    Passenger rights for US airlines flying into Europe click here

    To lodge a complaint with the airline click here

    To lodge a complaint with the US Department of Transport (DOT) click here

     

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