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    Product Rating 2.5/5

    Rating Criteria

    • All aircraft are in economy only configuration.
    • Food and drinks, including tea, coffee and water available for purchase.
    • No in-flight entertainment.
    • Seat pitch of 30 inch with a width of 18 inches. Seat selection available for a fee. Exit rows and extra legroom rows available at an additional cost.
    • No blankets and pillows.
    • Online check-in available.
    • Founded in Singapore in 2003 with services commencing in 2005 as low cost no frills carrier operating services to regional destinations in Southeast Asia, Australia, China and India from its main base at Singapore Changi Airport
    • Four founding partners include Singapore Airlines and the founder of low cost carrier Ryanair
    • Launched domestic services within Australia in 2007
    • CASA (Civil Aviation Safety Authority) grounded Tiger Airways Australia over safety concerns in 2011.
    • Flights between Melbourne and Sydney recommenced on August 12th 2011
    • All restrictions lifted by October 2012
    • Virgin Australia bought 60% of Tigerair Australia in 2012 but the airline will continue to operate under its own name and offer budget airfares in Australia
    • A320
    • 737-800

    Cancellations and lengthy delays
    If your flight is cancelled or delayed by controllable factors at Tigerair such as crewing or aircraft availablility, Tigerair will offer an alternative flight on our services to get you to your destination at no additional cost or the pasenger may opt for flight credit to be used in the next six months or a refund.

    Where your flight is delayed or cancelled as a result of an Event Beyond our Control such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Tigerair will endeavour to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will store the flight credit for you to be used for a booking wihtin the next six months (travel can be outside of this provided the booking is made within six months).

    Denied Boarding

    If you are denied boarding due to overbooking of a scheduled flight for which you have a confirmed reservation, we will aim to get you to your destination as soon as possible.
    For a Domestic Flight wholly within Australia, we will provide you with compensation of AUD 85 per passenger in the form of a flight travel voucher.
    For an International Flight, we will provide you with compensation of SGD 100 per passenger in the form of a flight travel voucher.
    For a Domestic Flight wholly within Indonesia on Tigerair Mandala, compensation will be paid in accordance with ‘Minister of Transportation Regulation No. PM 77 of 2011 on Air Transportation Carrier Responsibilities

    Click here to see your rights for lost, damaged or delayed baggage on domestic and international flights

    See the airline Conditions of Carriage here

    To lodge a complaint with the airline click here

    Click here for more information about our Tigerair Australia reviews and safety ratings system.

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