Portugalia Airlines
reviews

On the 2nd leg of the journey from Bahrain to Manchester, passengers were notified via sms while at the gate, with 10 mins to scheduled flight time, that the flight would now be departing at 8.30am - almost a 6 and half hour delay. There were no apologies made by Vulf Aie for this significant time delay, and no representative for passengers to talk to. Passengers were finally informed that they would be transferred to a hotel, at 5am they arrived at the hotel to be picked up again at 6 15. The only food or beverage offered was a bottle of water per passenger. Iit was unbelievable how poor the customer service was. Travelling with an 8 and 18 year old and only be offered a bottle of water in that whole time was nothing short of disgusting. When passengers finally bearded their flight. There was no acknowledgement of the delay by the captain. Again, the casual response by Gulf Air was unbelievable and unacceptable. Of course delays can happen, but how an airline responds to a delay makes all the difference to passenger experience. And this ws quite frankly embarrassing on Gulf Airs part.

i had a bad experience and delaying in my trip in the counter and have bad discussion by un professional customer service fares it is really annoying to have un professional staff in gulf air not recommended at all to my family and friends

My self Abdul Hassan Khan, I have traveled in gulf air for my umrah, the worse servises I ever traveled by any airlines, on transit waiting more then 7 hour as per the airlines rules, they don't provide you any stay and they only give one God pass that is of any only snacks in any food court. That too a lower price tag. And at the time of booking it mentioned baggage 46kg, but whiles returning they said 2bags only per person. For that they collect huge extra baggage fee. I recommend don't fly with Gulf air even for free.

Very bad experience starts from check in all the way to customers service.

I used Gulf Air as my frequent flight. It's one of the Elite flight in ME(Middle East). Everything is really nice. Staff is friendly too. It's food is average. In entertainment is really great. Overall, it's a good flight.

The airline has reduced some of its offering onboard. No more pillows and amenity kit for an overnight flight from from Bahrain to London and back to Bahrain. earphones quality has been downgraded. Food and beverages selection have also been reduced. IFE movie selection is very limited although it has load of bollywood movies instead of hollywood.

travelled from london to bahrain on 14 december 2021 night flight great service and great cabin crew very smart and efficient and the swahili speaking crew salma was exceptionally great and she made our day i have travelled in many Airlines but the service staff in economy class of gulf air the best keep it up

I flew by gulf air from Bahrain to London in business class and it was amazing..i tried more then 5 airlines in business and gulf air was the best..it was very comfortable and we had fun there..i like the entertainment the best.. and the food was perfectly cooked.. at least..everything was amazing

Flew Bankok to London connecting through Bahrain. Both flights left on time. Check in friendly. Seats were comfortable than other carriers i flew with before. Entertainment selection improved a lot since last year. More selection and well selected movies. Watched 8 movies and pencilled down others to watch on return flight. Meals were tasty. Sky chef made it feel like a 7 star restaurant. Cabin crew very friendly. Service needs to improve. I had to call for drinks top ups. Bags collected quickly. It was a smooth flight. I felt it better than other carriers.

Flew with my family, on economy Doha - Jeddah, via Bahrain, morning 8:40 flight. Doha - Jeddah was 35 min flight, no time for snacks, non-incidental. Bahrain - Jeddah was 2 hrs 20 min, meals are served. The only issue I had was I had selected kids meals for my 2 kids, and the steward blatantly said they had no information about it. I actually had my web check in form , with printed "Kids Meal" right next to my kids booking. The same happened in the return flight as well. If they didn't want to serve kids meal, they could have just not given the option in their booking screen. Poor service and altogether plastic courtesy. Nothing genuine in the flight. Even the in flight entertainment didn't work. Sometimes, the screen isn't working or else the headphones are dead. Altogether a very poorly managed airlines.

Gulf Air offer a decent Economy Class product with nice entertainment, although that can be improved. Food was decent and staff seemed nice, however they should try engage in more conversation with passengers. After our long transit in Bahrain Airport we boarded our flight to Jeddah on an A321. Boarding was chaotic, staff were rude to first time pilgrim flyers who couldn't locate their seats. Gulf Air offers an good Economy class product for A321 with decent Entertainment. However this flight wasn't as good as the London to Bahrain flight. Crew were unkind. The food was served late, even after many requests for some snacks (my kids got hungry), the crew didn't manage to give anything. There were no vegetarian options left. The entertainment was cut off during half the flight. However, once in Bahrain everything went smoothly. The check-in was delightful. The crew were very pleasant and the flights were on time. The food was very nice and the entertainment was perfect. Our return was perfect - the only down side was the first journey. Cabin crew in general were good and the food was good with 4 choices on main course. were good and the food was good with 4 choices on main course. It