- Custom menus available and customisable seat configurations for chartered flights.
- USB ports and power outlet on all aircraft.
- Seatback audio/video entertainment.
- Seat width of 17.5-18 inch in economy class and 18.5 inch in business class.
Lengthy Tarmac Delays at US airports
U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport for more than four hours without allowing passengers to deplane subject to safety, security, and ATC exceptions. This applies to small hub and non-hub airports, including diversion airports.
U.S. and foreign carriers are required to coordinate plans with Customs and Border Protection (CBP) and the Transportation Security Administration (TSA)
Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known. Drinking water will be provided free of charge
Claims for delayed or damaged bags or their contents should be made at the arrival airport before leaving the airport. Carrier is not liable for any damage that results from an inherent defect, quality or vice of the baggage. In that respect, luggage by nature is designed to contain and protect its contents; Carrier is not responsible for, and no claim will be accepted for, any damage to luggage that does not impair this ability, or any damage caused by normal wear and tear on the luggage.
People with disabilities and people with reduced mobility
Passengers with disabilities are encouraged to make direct contact with carrier at their earliest convenience to advise carrier of such accommodations as may be necessary in light of the passenger’s disability. In particular, communication of requests for specific seating accommodations is encouraged at the earliest opportunity.
See the airlines full conditions of carriage here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
Passenger rights for US airlines flying into Europe click here
To lodge a complaint with the US Department of Transport (DOT) click here
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